Friday, February 06, 2009

I had another one of those light bulbs calls today. The warranties we service don't cover the bulbs or lamps in the old projection TV's and there expensive to replace. So when a person finds out that they are not replaced they become very angry. I have a man screaming about his light bulb today. And its right there in the warranty. Its listed as number for under the paragraph that states what is not covered in "bold" print. Informing them of this does not make them any less angry.


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